Shipping Policy

Shipping

We ship US-only, by hand, from our Santa Barbara facility — carefully enough that a bag of soil and a stoneware pot both arrive intact.

Where we ship

We ship to all 50 U.S. states, including addresses in Alaska and Hawaii. At this time we do not ship internationally or to freight forwarders. We can deliver to most street addresses; some heavy or bulky items are not eligible for P.O. Box delivery, and we will contact you if that affects your order.

Order handling time

Orders are picked and packed Monday through Friday, excluding public holidays. Most orders leave our facility within one to two business days of payment. During seasonal peaks or promotions, handling may take an extra day; if we expect a longer delay, we will email you.

Carriers & transit

We ship with USPS and UPS, and choose the carrier by package weight and destination to get your order to you reliably. Typical transit time is 2–6 business days after dispatch, depending on distance. Transit estimates are provided by the carrier and are not guaranteed delivery dates.

Rates

Standard shipping: a flat $7.95 per order.
Free shipping on orders over $75 (subtotal, before tax).
Heavy or bulk items (bagged soil and amendments in volume) may carry a weight-based rate, always shown at checkout before you pay.

Tracking

As soon as your order ships, we email a tracking number to the address on your order. If your tracking has not updated within two business days of dispatch, or a package is marked delivered but not in hand, email support@primebioworks.store and we will help trace it.

Wrong or undeliverable addresses

Please double-check your shipping address at checkout. Packages returned to us as undeliverable due to an incorrect address can be reshipped once the corrected address and reshipment cost are confirmed.

Questions? support@primebioworks.store · Prime Bioworks Products LLC, Santa Barbara, CA · Last updated September 2026